Privacy Policy

Effective Date: June 6, 2026

At Truets Tech Solutions Private Limited, we prioritize the confidentiality and safety of your business data. This Privacy Policy describes how we collect, use, process, and protect your information when you interact with our website or use our professional Odoo ERP implementation, custom development, support, and hosting services.

We are committed to maintaining the trust of our clients by ensuring that database systems, project specifications, and personal identifiers remain strictly confidential. By using our website or services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that is necessary to provide you with high-quality Odoo consulting, development, and hosting services. This includes:

• Contact Details: Your name, business name, official email address, phone number, and mailing address.
• Technical Project Specifications: Details regarding your current legacy ERP configurations, hosting environments, active user counts, and functional project scope provided through our Odoo Project Estimator or contact forms.
• Database and Server Access Credentials: Temporary SSH keys, API tokens, and admin login details for your staging and production environments, provided by you to allow us to perform upgrades or customizations.
• Usage Data: Anonymized server logs, IP addresses, browser types, and metrics to optimize site performance, secure resources, and analyze visitor behavior.

2. How We Use Your Information

We use your information exclusively for executing our technical, support, and consulting responsibilities:

• To configure, customize, and deploy your custom Odoo modules and enterprise databases.
• To provision secure cloud virtual private servers (VPS) and manage database backups.
• To communicate support updates, dispatch ticket replies, and process financial invoicing.
• To secure our website and server structures against unauthorized access, hacking, or cyber attacks.
• To follow up on project estimations and consulting requests submitted through our website.

3. Database Security & Hosting Policies

Data security is critical to our operations. When we host, develop, or manage your Odoo databases, we enforce the following security protocols:

• Access Controls: All customer databases hosted on AWS, GCP, or Odoo.sh use strict firewall configurations, secure SSL/TLS encryption, and SSH key authorizations. We enforce least-privilege access internally.
• Database Backups: We configure automated daily incremental database backups stored in isolated off-site storage. Backups are encrypted at rest and in transit.
• Non-Disclosure Agreements (NDAs): Our developers and consultants sign strict, legally-binding NDAs to protect your proprietary code, customer lists, and financial records.

4. Cookies and Web Analytics

We use essential and functional cookies on our website to preserve your session, remember form selections, and analyze website traffic. You can adjust your browser settings to refuse cookies; however, some sections of our Odoo services, such as the portal or contact forms, may not function optimally as a result.

5. Third-Party API Integrations

To support your Odoo workflows, we integrate third-party APIs (e-commerce platforms, payment gateways like Stripe, and shipping services like FedEx or DHL). These third-party services process data in accordance with their own respective privacy policies, which we recommend you review. We do not sell, trade, or rent client data to any third-party marketing services.

6. Data Retention Policies

We retain client data and project specifications for as long as your service agreement is active or as required to fulfill our legal and tax reporting obligations. Upon termination of our services, you may request the complete deletion of your development staging databases, backups, and credentials, which will be executed within 30 days of validation.

7. Your Rights & Access Control

You retain complete ownership of your database information. In accordance with global data protection standards and the Indian IT Act (2000), you have the right to request access to, correction of, porting of, or complete deletion of your customer information from our billing, support, and development systems at any time.

8. Contact Our Privacy Officer

If you have any questions or concerns regarding our privacy policies, database protection measures, or data handling workflows, please get in touch with us: